Hugo Mas

Hugo Mas is an experienced customer care professional currently serving as the Customer Care Team Lead at Lydia since December 2021. Previously, Hugo held the position of Team Lead Manager - Casual Customer Success at Privateaser from March 2016 to February 2020, where responsibilities included daily management of a team of eight. Hugo also undertook a year-long apprenticeship in marketing research and project support at IMMOCHAN for EuropaCity, assisting various marketing and programming directors. Early career experiences include roles in translation, market research, and customer service across multiple firms, complemented by a Master’s degree in intercultural management and marketing from ISIT, obtained in 2015.