Manon L.

Manon L. is an experienced customer care professional with a strong background in team leadership and project management. Currently serving as Customer Care Team Lead at Lydia since December 2021, Manon oversees a team of ten agents, implements training programs, manages quality indicators, and coordinates HR activities, including recruitment and career coaching. Previous experience includes roles at Loisirs Enchères, where responsibilities ranged from service strategy development to HR participation and operational management. Manon’s earlier positions provided foundational skills in communication marketing, including project management and digital community management across various companies. Manon holds a degree from EFAP, specializing in communication.