Healthcare Customer Service Representative

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.    SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.   SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.    As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. What does a day in the life of a Healthcare Customer Service Representative look like?

• Responsible for handling enrollment, benefits, and claims calls
• Must be able to understand and empathize with customer needs
• Must be able to resolve customer issues in a timely and efficient manner
• Must have strong customer service skills
• Must be inquisitive and have strong problem solving skills
• Responds promptly and professionally to customer inquiries via phone, email, or chat
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Performs other duties as assigned

What are the required qualifications of a Healthcare Customer Service Representative?

• Must have high school diploma or equivalent
• Must be 18 years or older
• Previous experience in a customer service role
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications
• HIPAA knowledge
• Must be flexible to work a shift within 9:00 AM to 8:00 PM EST(Monday through Friday, weekends and major holidays off )
• Must be able to meet the minimum PC specification requirements (BYOD - Bring your own device)

Having these qualifications are helpful, but not required

• Medical or medical insurance background preferred
• Call center experience handling healthcare accounts is a plus