Luana Siqueira

Luana Siqueira is a skilled Customer Success Analyst at Sympla since August 2019, previously serving as a Junior Customer Experience Analyst and Customer Support Assistant. In these roles, Luana has focused on assisting event organizers and digital content producers in utilizing the Sympla platform, providing customer support through various channels, and enhancing support materials. Luana's experience includes problem-solving, negotiation, and customer retention with a B2B emphasis. Prior to Sympla, Luana interned at the Minas Gerais State Tourism Office, promoting tourism destinations, and at The Regional Council of Engineering and Agronomy of Minas Gerais, contributing to event planning and management. Luana holds a degree in Tourism from Universidade Federal de Minas Gerais, completed in October 2021.