Synapsis | Tech BPO
Ivana Pereira Duarte is an experienced professional in customer service and communications, currently working as a Customer Service Operator for Banco Itaú at Synapsis | Tech BPO since January 2023. Previous experience includes roles as a Freelance Copywriter at Capicua and as a Customer Service Operator for PedidosYa, handling inquiries via phone, chat, and email. Ivana also worked as a Telemarketing Executive at RCI Latinoamérica, providing specialized assistance to members regarding vacation accommodations, and held various positions in customer support and content creation since 2017. Academic credentials include a Licenciatura in Letras from Facultad de Humanidades y Ciencias de la Educación, a degree in Photography from Escuela Uruguaya de Fotografía y Vídeo, a course in Digital Marketing and Community Management from Aula Uruguay, and a Técnico en Comunicación Social from Escuela Superior de Comunicación Social (ex UTU).
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Synapsis | Tech BPO
We are a Quantik brand. For 20 years we have been helping organizations achieve their business objectives through outsourcing services powered by automation. We combine technology, business skills, creativity and the best people to optimize processes and identify growth opportunities. From our headquarters in Montevideo (Uruguay), we provide technical support and customer services to companies around the world in English, Portuguese and Spanish and in all time zones. We are one of the leading BPO service providers in Uruguay in 2021 according to Clutch.