Amelisa Matamoros

Amelisa Matamoros is an experienced customer success professional with a strong background in managing client relations and ensuring customer satisfaction across various industries. Currently serving as Customer Success Advocate Manager at Syniverse since September 2022, Amelisa supports professional services for 10 DLC, focusing on customer education and compliance. Previous roles include Customer Happiness Hero at Holidog, where Amelisa enhanced client experiences, and Inside Sales Representative at 3M, leading coaching efforts for customers in Mexico. As Onboarding Specialist at She's Got Goals, Amelisa nurtured leads through personalized coaching, while early career achievements included developing customer service roles at V&P Asesores S.A. and ALKEMY S.A. in the water treatment sector with significant sales growth. Amelisa holds a Master's degree in Business Administration from Tecnológico de Costa Rica and a degree in Chemical Engineering from Universidad Nacional Autónoma de Honduras.