Talkdesk
Paul Handyside has extensive experience in customer success and team leadership, currently serving as a Strategic Customer Success Manager - Team Lead at Talkdesk since August 2020. Previous roles include Senior Strategic Customer Success Manager and Customer Success Manager (Strategic) at Talkdesk. Prior to this, Paul held various positions at Teleperformance UK from January 2011 to August 2020, including Assistant Contact Centre Manager, Senior Team Lead, and Operations Team Lead. Paul's responsibilities involved performance management, team coaching, customer service quality monitoring, and training development. Paul is also a COPC Certified Implementation Lead and has been instrumental in maintaining high levels of customer satisfaction and employee engagement. Paul completed education at Kingsmeadow Comprehensive from 1998 to 2001.
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Talkdesk
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Talkdesk is a global customer experience leader for customer-obsessed companies. Their contact center solution provides a better way for businesses and customers to engage with one another. Their speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.