TAWAL
Muath Al-Azzam currently serves as the Director of Customer Experience at TAWAL since August 2023. Prior experience includes the role of Principal Services & Operations Specialist at Dubai Municipality from October 2019 to August 2023, and various positions at the Roads and Transport Authority from February 2015 to October 2019, including Chief Excellence Specialist and Senior Customer Service Specialist. Muath has also worked as a Customer Service Management Consultant with The Excellencors and HOMMER CORPORATION, as well as holding several roles at Orange from June 2004 to July 2013, culminating as Performance Team Leader. Additionally, Muath contributed as a freelance trainer at the Arab Academy for Microsoft Technologies. Educational qualifications include a BSc in Computer Engineering & Digital Systems from Al-Balqa' Applied University and certifications as an EFQM Assessor, ISO 9001:2015 Lead Auditor, and Lean Six Sigma Green Belt, along with PMP credentials.
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TAWAL
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In December 2018, Saudi Telecom Company (stc) announced the carve-out of its towers and the establishment of a new subsidiary - TAWAL - to provide leading integrated ICT infrastructure in the Kingdom of Saudi Arabia. TAWAL was launched on April 1st, 2019 after obtaining its license from CITC making it the region’s first and largest Telecommunications Tower Company. TAWAL now owns a portfolio of more than 15,000 telecom towers spread across the Kingdom and is establishing itself as the leading player in the Saudi telecommunications infrastructure market, aspiring to extend its services and coverage across the region. TAWAL’s mandate is to boost infrastructure sharing to enable its customers to: - Achieve operational efficiencies. - Minimize expenses. - Reduce environmental impact. TAWAL’s core activities involve designing, building, and managing consolidated telecom infrastructure facilities that enable state-of-the-art and modular connectivity. By enhancing tower sharing, TAWAL enables its partners to attain operational excellence and accrue higher profits resulting from reduced capital expenses for network rollouts and lowered operating expenses for managing infrastructure at multiple sites. Tower sharing also provides additional benefits for congested urban areas, including minimizing infrastructure duplications and excessive network redundancies, as well as reducing visual pollution that usually results from dense equipment installations. We own and manage the passive infrastructure of our towers and lease space to service providers in addition to government entities and communication businesses. We are also planning for expansions to benefit from economies of scale and develop value-added services. Looking ahead, TAWAL is bracing for a new era of technologies and adjacent innovative services such as small cells, IBS, and fiber. Furthermore, TAWAL plans to extend its geographic reach to cover new cities, rural areas, and remote destinations.