Krystal Kay Cortez

Krystal Kay Cortez is an experienced operations and customer service professional currently serving as Senior CX Operations Manager at Tecovas since May 2019. In this role, Cortez leads the customer service team, managing training needs and internal communications while owning the development of standard operating procedures. Previous positions at Tecovas include Customer Service Operations Manager, where Cortez spearheaded the deployment of an AI-powered chat solution, and Customer Service Trainer, focusing on employee training program implementation. Cortez has also held operational leadership roles at SLT and AQUA STUDIO NY, where responsibilities included managing operations and launching new fitness programs. Cortez began a career in event management with Chi'Lantro, followed by a role as a Borrower Solutions Specialist at TG. Education includes an Associate's Degree in Fine/Studio Arts from Austin Community College.