Teleperformance
Shannon Swanson is a seasoned professional in client services and operations management, currently serving as Senior Director of Client Services at Teleperformance since August 2022. Previously, Shannon held the position of Senior Director of Operations at divvyDOSE from July 2021 to April 2022 and Senior Director of Operations Compliance at LogistiCare from April 2019 to June 2021. Shannon's extensive experience at Express Scripts from March 2006 to March 2019 involved overseeing contact centers and supplier services, managing a significant outsourcing budget, and receiving multiple awards for excellence, including the CEO Award in 2015. Shannon began the career as a Subrogation Analyst at Afni, developing skills in negotiation and client relations over a nine-year tenure.
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Teleperformance
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Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.