Tessitura
James Davis has extensive experience in data insight and customer relationship management within the arts sector. Currently serving as Support Escalation Specialist EU at Tessitura Network since April 2019, James focuses on leveraging the Tessitura CRM system to enhance audience engagement and improve customer journeys. Previously, James held several roles at Cheltenham Festivals from 2010 to 2018, culminating as Head of CRM & Insight, where responsibilities included analyzing and reporting on marketing and sales for numerous events across multiple festivals. James also worked as a CRM Information Manager and Campaign Planning and Marketing Analyst during this time. Prior work experience includes an HR Assistant position at Cheltenham Borough Council, where administrative skills were developed in recruitment and general HR functions. James holds a BA Hons in Business and Marketing from the University of Plymouth.
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Tessitura
The Tessitura Network is comprised of more than 400 of the world’s premiere arts and cultural organizations united by a common technology in order to achieve operational excellence. Their Network members include theatres, orchestras, performing arts centers, festivals, dance companies, opera companies, museums and university arts affiliateddepartments and venues. Company efforts are guided by a team of globally-located, highly-qualified industry professionals. The Tessitura Network is a 501(c)3 non-profit corporation governed by an elected Board of Tessitura users, and is fueled by fees for applicable services and products in addition to a dues-based membership program.