Joshua H. Jackson

Joshua H. Jackson, CTS, currently serves as the Technical Support Team Lead and Senior AV Specialist at Texas Mutual Insurance Company since April 2019. With a strong background in audiovisual technology and client support, previous experience includes roles such as Service Field Engineer at Ford Audio-Video, where notable achievements included improving service department success rates and generating significant revenue increases. Joshua has also worked as an AV Operations Engineer at Oracle, where enhancements in user training reduced help desk tickets. Additional experience includes a Senior Production Technician role at Texas State University and an Account Manager position at Harland Clarke, highlighting expertise in client communication and project management. Joshua holds a Bachelor of Science in Sound Recording Technology from Texas State University.