The Cigna Group
Duane McClinton is a seasoned professional with extensive experience in workforce management forecasting and scheduling analysis. Currently serving as a WFM Senior Forecaster at The Cigna Group, Duane is responsible for forecasting contact volume and average handle time in a multi-channel environment with a variance of less than 5%. Previous roles include Scheduling Analyst at Delta Dental Ins., where Duane designed scheduling solutions, and Work Force Analyst at Comcast, where Duane implemented cost-reduction strategies through innovative forecasting. Duane began the career as a WFM Analyst at Ryla, Inc., supporting various projects, and holds a B.A. in General Studies with a focus on Communications and Marketing from Georgia Southern University.
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The Cigna Group
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The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health. The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.