The Crossroads Group
Chris earned an Executive MBA degree from The University of Texas at Arlington, where he graduated in the top of his class. Chris also has an undergraduate degree in mathematics and professional experience in program management, management, process improvement, and education and is managing over ten ongoing patient survey projects. Chris is also an in-house consultant supporting clients with using actionable reporting and plays a support role with business development.
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The Crossroads Group
Since 2003, the mission of The Crossroads Group is simply to help organizations hear and respond to the voice of the customer/stakeholder and report findings in a manner that facilitates effective follow-up action at all levels (from senior leadership to front-line staff). While specializing in the community health center, rural health clinics, health departments, and other primary care delivery organizations, the Crossroads Group also is experienced in providing services for pharmacies, specialty care centers (e.g. Nephrology), Emergency Rooms, and hospitals. The Crossroads Group is also experienced working with health plans and health plan surveys and has provided services in other industries such as education, residency programs, and banking and has implemented several custom surveys to assess special programs or grant-funded projects.