The Crossroads Group
Ms. Agramonte has played a key role as a quality consultant for the Crossroads Group since 2020. Ms. Agramonte assumes a leadership role in developing quality control standards for live-person telephonic phone interviews in English and Spanish, developing metrics for evaluating quality control outcomes, communication methods between quality control and project management, as well as training materials for both quality control reviewers as well as surveyor interviewers. The attention to quality and detail offered by Ms. Agramonte has been key in the establishment of a quality culture for the organization. Ms. Agramonte has continued to further her professional studies and enjoys spending time with her family.
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The Crossroads Group
Since 2003, the mission of The Crossroads Group is simply to help organizations hear and respond to the voice of the customer/stakeholder and report findings in a manner that facilitates effective follow-up action at all levels (from senior leadership to front-line staff). While specializing in the community health center, rural health clinics, health departments, and other primary care delivery organizations, the Crossroads Group also is experienced in providing services for pharmacies, specialty care centers (e.g. Nephrology), Emergency Rooms, and hospitals. The Crossroads Group is also experienced working with health plans and health plan surveys and has provided services in other industries such as education, residency programs, and banking and has implemented several custom surveys to assess special programs or grant-funded projects.