The GPT Group
Brad Smith is an experienced hospitality professional with a strong background in customer service and management. Currently serving as Guest Services Manager at The GPT Group, Brad previously held the position of Concierge Services Manager at AMP Capital, where responsibilities included enhancing customer experience during Karrinyup's significant redevelopment. Prior to this, Brad worked as Operations Manager at Hopper, focusing on organizational development and service culture. At InterContinental Hotels Group, Brad excelled as Chief Concierge, leading guest services and team training, while also managing recruitment and performance evaluations. Earlier career experience at Hilton Worldwide encompassed roles from Porter to Assistant Head Concierge, showcasing a progressive commitment to service excellence in the hospitality industry.
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The GPT Group
We shape leading experiences across office, retail and logistics. We’re one of Australia’s largest property groups, managing more than $30 billion worth of assets across the country. Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They’re inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes. Our Manifesto We create experiences that drive positive impact for people, place and planet. Millions of people spend their time with us. Winning their hearts begins and ends with experiences. We understand people’s needs and shape our places around their journeys. We ask and never assume. We create the firsts that others follow. We act knowing that a better tomorrow is up to us. We act for a better tomorrow GPT is consistently ranked as one of the best performing real estate companies in international sustainability benchmarks and awards. GPT is a constituent of the Dow Jones Sustainability Index, and has ranked in the top five most sustainable real estate companies globally for a decade. GPT is also a top performer in GRESB (the Global Real Estate Sustainability Benchmark). GPT was the first Australian real estate company committed to the UN Global Compact.