The Institutes Knowledge Group
Alyssa Scheppach is a seasoned professional in customer success and call center operations, currently serving as the Customer Success Director at The Institutes since March 2021. Prior experience includes the role of Call Center Director for Business to Consumer at Apple Leisure Group from September 2018 to July 2020, and Director of Call Center Operations at CheapCaribbean.com from February 2006 to July 2020. Alyssa holds a Bachelor of Arts in Political Economy from Temple University, which was obtained between 1999 and 2002.
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The Institutes Knowledge Group
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The Institutes is a provider of professional education for the risk management and property-casualty insurance industry.