The General Insurance
Ericka M. Stewart is a seasoned technical support professional with extensive experience in IT support roles across various organizations. Currently a Technical Support Specialist II at The General® since May 2013, Ericka previously served as IT Support Services Specialist Lead II and Application Support Specialist at Ryman Hospitality Properties from January 2004 to April 2013, overseeing staff and managing technical support for hotel locations. Prior positions include technical roles at Fruit of the Loom, Dell, Telco Research Corporation, and Shoney's Corporate Office, where Ericka provided essential troubleshooting and customer service. Ericka obtained a Bachelor of Business Administration in Management Information Systems from Tennessee State University and completed continuing education in Intro to HTML Web Language.