Thena
Melissa Reyna is a seasoned professional in customer success and marketing, currently serving as a Senior Customer Success Manager at Braze, where responsibilities include empowering Fortune 500 brands to create effective multi-channel marketing strategies. Additionally, as a Growth Advisor at Thena, Melissa is leveraging expertise in client relationship management to enhance client resource accessibility and foster strong client relationships. Previously, Melissa held roles such as Enterprise Customer Success Manager at Branch, Senior Customer Success Manager at Sailthru, and Head of E-commerce & Sales Operations at The Booze Exchange, showcasing a robust background in eCommerce and digital marketing. Melissa's career began in digital marketing at Amobee, advancing from a Senior Marketing Analyst to a Senior Campaign Strategist. Melissa holds a Bachelor of Science degree in Marketing & Business Management from FIDM.
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Thena
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Thena started in April 2022 by former Branch and Goldman Sachs executives with a vision of redefining customer communication and intelligence. We raised pre-seed from Pejman Nozad of Pear VC, Ben Narasin of Tenacity Fund, Mike Molinet of Branch, Michael Katz of mParticle, Coby Berman of Radar, J Zac of Lattice and others. Email is old. Slack is new. Communicate with your customers from their favorite messaging app, where they already communicate with their teams. Thena makes it easy for customers to open requests, attach files and launch chat conversations in sync with internal tools - all from the convenience of Slack. Automate your communications, reduce human errors and reduce resolution times by 30%.