TLC Associates
Pedro Alexander Gross Fernández is a SR. Human Resources & Payroll Coordinator at TLC Associates. Previously, Pedro Alexander worked at Consejo Nacional de Promoción y Apoyo a la Micro, Pequeña y Mediana Empresa (PROMIPYME) as an Analista de Gestión Humana. Pedro Alexander also held roles as an Oficial de Negocios, Analista de Planificación y Desarrollo Empresarial, and Auxiliar de Archivo Digital. Before that, Pedro Alexander was an Auxiliar administrativo at Gestión Integral de Salud y Educación de La Familia. Pedro holds a degree in Grado en Administración y Dirección de Empresas with a focus on Gestión de recursos humanos/Administración de personal.
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TLC Associates
TLC Associates offers a unique combination of experience and expertise in the ability to manage a variety of inbound, outbound, email, and web chat programs. As a 100% employee-owned company, we are committed to delivering premium contact center services based on operational excellence and best-of-breed technologies by a team with a true passion for the industry. We rely on a consultative approach to build open, honest business relationships with clients across a variety of industries. Named an IQPC Call Center Leader of the Year and Best Outsourced Provider in 2013, TLC Associates operates in a “no-excuses” environment and is dedicated to delivering the best ROI for our clients’ campaigns.