Toronto Transit Commission (TTC)
Mona Najafi currently serves as the Director of Corporate Services Transformation at the Toronto Transit Commission, a position held since November 2023. Prior to this role, Mona amassed extensive experience at the City of Toronto from April 2005 to November 2023, where responsibilities included managing policy and planning related to business transformation, as well as serving in various capacities such as Senior Consultant in Service & Performance Management, Business Transformation Consultant, Senior Business Analyst, and Solutions Architect. This diverse background highlights expertise in corporate services and business transformation initiatives.
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Toronto Transit Commission (TTC)
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The Toronto Transit Commission has a rich history dating back to 1921. Since that time, the TTC has grown to become North America’s third largest transit system, providing 1.7 million customer journeys every workday, or around 540 million rides per year. The TTC has a proud record for providing safe, reliable transit. Operating across five distinct modes of transportation, the TTC has developed a reputation for excellence in the integration of those modes through well-proven design. A full-service operator, the TTC is capable of undertaking virtually every activity in-house via our 17,000 dedicated and professional employees. Toronto’s transit system should match the experience of living in such a city: a high quality, accessible network that understands what our customers need and delivers what matters most to them. The TTC is committed to delivering a world-class transit system.