TPG TeleManagement
Cicely Griggs is a skilled professional with a diverse background in behavioral science, education, and administrative roles. Currently serving as a Behavioral Science Analyst II at TPG, Inc. since August 2021, Cicely also supports the operations of the Trinity Child Development Center as a Program Operations Assistant. Previous experience includes positions such as Administrative Assistant at Merrill Gardens at Madison, Insurance Agent at Liberty National Life Insurance Company, Resolution Specialist at Alorica, Director of Education at Boys & Girls Clubs of America, Disability Specialist at SSA Disability Determination Services, and Teacher II at UAB Child Development Center. Cicely holds a Master's degree in Higher Education from Walden University and a Bachelor's degree in English from the University of Alabama in Huntsville.
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TPG TeleManagement
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TPG TeleManagement provides products and services to our Fortune 500 clients, driving business performance through improved customer experience and risk mitigation. We evaluate and analyze call/chat/email interactions to unlock key behavioral and procedural drivers of sales, retention and service while creating satisfied customers.