TPG TeleManagement
Tommy holds a PhD in Artificial Intelligence (AI) from UAH. He has more than 15 years' experience managing large-scale software teams using custom Agile and DevSecOps processes. Dr. Shrove has completed a range of professional cybersecurity certificates, including CISSP, CEH, and CPT. He has over 10+ publications in machine learning, software engineering, and cybersecurity.
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TPG TeleManagement
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TPG TeleManagement provides products and services to our Fortune 500 clients, driving business performance through improved customer experience and risk mitigation. We evaluate and analyze call/chat/email interactions to unlock key behavioral and procedural drivers of sales, retention and service while creating satisfied customers.