Jonna Pedersen - Killeen

Jonna Pedersen - Killeen is a seasoned professional in Customer Success, currently serving as Senior Director at Traliant since March 2024, leading a team focused on retention and growth. Prior roles include Senior Director and Director of Customer Success at Igloo Software, and Senior Manager at Intelex Technologies, where Jonna successfully managed a team of 23 and championed customer satisfaction. Jonna's experience spans various industries, with positions in business development, volunteer coordination, and key account management at notable companies such as Workopolis, Total Security Management, and Cintas. Academic credentials include a BA in Sociology and Human Geography from Trent University, a Certificate in Not for Profit Management from Ontario Tech University, and multiple professional certifications in change management and customer success.