Transcom
Alexander Sizemore has extensive experience in technical support roles, currently serving as the Tier 2 Technical Support Team Manager at Transcom since October 2019, where responsibilities include monitoring escalation tickets and overseeing quality assurance. Prior positions at Transcom include managing the Tier 1 Technical Support Team and mentoring as a Subject Matter Expert for iOS and MacOS. Alexander's previous roles also include Tier 2 iOS Technical Support Advisor at Kelly and Customer Support Representative at SYKES, providing advanced technical assistance and managing customer escalations. A background in media production further complements Alexander’s skill set. Currently pursuing an Associate's degree in Nursing at Galen College of Nursing, Alexander also holds a Bachelor of Science in Information Technology & Networking from DeVry University and an Associate of Applied Science in Computers & Information Technology from Hazard Community and Technical College.
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Transcom
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Transcom Worldwide's customer service portfolio is designed around creating smarter people experiences, increasing loyalty and driving growth. We offer future proof customer facing concepts, improving quality and operational efficiency through our core services and digital technology.