Truist
Lynada M. has extensive experience in contact center management and customer service, having held multiple roles at Truist and its predecessor, BB&T. From January 2021 to September 2022, Lynada served as Contact Center Department Manager and Phone Solutions Manager at Truist. Prior to this, Lynada worked at BB&T from October 2016 to January 2021, where responsibilities included Contact Center Team Leader II and Mortgage Specialist III, contributing to significant advancements in customer support and service delivery during the transition to Truist.
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Truist
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BB&T and SunTrust formed Truist with a shared purpose—to inspire and build better lives and communities. With their combined resources, collective passion, and commitment to innovation, they are creating a better financial experience to help people and businesses achieve more.