Tymely AI
Ariela Syed Yarhi is a highly skilled professional with extensive experience in customer support, training, and marketing. Currently serving as a Training and Development Specialist at Tymely, Ariela leverages a unique blend of people and AI to enhance customer service for eCommerce brands. Previous roles include Chargeback Analyst at Justt, where Ariela analyzed and resolved fraudulent chargeback disputes, and Marketing Volunteer at Reichman University, contributing to social media campaigns. At 24-7 Intouch, Ariela progressed from Customer Service Representative to Program Analyst Team Lead, successfully improving customer satisfaction metrics and leading training programs. Additionally, as the Founder and Social Media Manager of Sparklecups Bakeshop, Ariela demonstrated entrepreneurial acumen by generating significant sales through strategic social media marketing. Ariela is pursuing a Bachelor's degree in Marketing at Copenhagen Business School, following a Bachelor's degree in Communications with a specialization in Marketing from Reichman University.
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Tymely AI
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Tymely raises the bar for customer service by combining humans and artificial intelligence. In terms of quality, speed, and cost, it outperforms any other existing solution for outsourced customer service for eCommerce brands. Tymely automatically responds to customer inquiries via text channels such as emails and web forms and takes all necessaryactions to fully resolve the ticket.Tymely, unlike chatbots, focuses on understanding the customer's needs and taking action toward a full resolution.