Richard Major

Richard Major is an experienced professional in customer care and management, currently serving as a Senior Complex Customer Care Representative at UnitedHealth Group since December 2022. Prior to this role, Richard held various positions including Network Field Supervisor and CSC Supervisor at Urgently from February 2021 to December 2022, and Client Services Manager at Addison Lee Group for a brief period in 2019. Additionally, Richard worked as a Monitoring Center Manager at Affiliated Monitoring and spent over a decade at Mercedes-Benz USA as Team Leader in Executive Referral Management. Richard holds a Bachelor of Business Administration degree from Biscayne Southern College, completed between 1994 and 1999.