Unifocus
Maggie Jatzlau is a seasoned professional in client services and customer support with extensive experience in the hospitality and software industries. Currently serving as Manager of Client Services for Unifocus since May 2022, Maggie previously held roles at Visual Matrix, including Product Support Manager and Client Services Team Lead & Onsite Trainer. Maggie's career also features positions as Client Service Agent at Image Technology System and various managerial roles at SpringHill Suites properties, including Front Office Manager and Guest Service Manager. Maggie's educational background includes studies at Angelo State University, the University of Phoenix, and Blinn College, culminating in a degree in General Studies from Giddings High School.
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Unifocus
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Unifocus is a workforce management solution for the hospitality industry. Our platform automates budgeting, forecasting, and scheduling processes, taking into account employee availability, overtime, and seniority to create compliant schedules that reduce costs. Through our platform, open shifts and schedule swaps can be easily managed, and tasks such as housekeeping, guest requests, and maintenance can be intelligently assigned to the appropriate staff. We also offer digital tipping and payroll integration, as well as system analytics and guest/staff survey tools to help hotels maintain high ratings and lower operational costs. Unifocus provides a seamless solution for daily hotel operations. Our client portfolio consists of some of the world’s most well-known brands including Hilton, Rosewood, Fairmont, Marriott, Shangri-La, Taj, Oberoi, Nobu, Standard, LVMH, Soho House, Universal Studios, and others in over 50 countries.