Patricia T.

Patricia T. is a seasoned professional in customer success management, currently serving as the Principal Customer Success Manager and Team Lead at Upland Software since July 2022. Patricia has significantly transformed the customer success organization by creating an innovative client and renewal management model, which led to a comprehensive process revision across the company. With prior experience managing a portfolio of over 25 Enterprise accounts and consistently exceeding renewal targets, Patricia has developed strategic success plans that align customer objectives with the company’s goals. Previous roles include positions at Pikmykid, Smartcare, Greenberg Traurig, LLP, Soothe, the Law Offices of Rosaline L. Zukerman, and First Legal!, where a strong focus on client engagement, records management, and training development was maintained. Patricia holds a Bachelor of Science in Health Science from Nevada State University.