Cesar Armando Mota Jr.

Cesar Armando Mota Jr. is an accomplished professional with extensive experience in change management and strategic leadership within the financial services industry, particularly at USAA from 2004 to the present. As a Principal and Strategic Change Partner at USAA, Cesar has led significant enterprise-wide transformations, including the enhancement of an $80M employee benefits program and the execution of HR’s agile transformation. Previous roles at USAA include Senior Change Manager and Business Application Analyst, where Cesar oversaw software upgrades and compliance modifications. A Master’s degree in Organizational Development and Leadership was obtained from the University of the Incarnate Word, along with a Bachelor’s degree in Business Administration. Early career experience includes managing a large contact center at West Telemarketing, where Cesar consistently exceeded client expectations and team productivity goals.