USAA
Kristi Shinn currently serves as Fraud Risk Principal and Operational Risk Management Executive at USAA since July 2020, where advisory support is provided for the implementation of BSA/AML, KYC, and Fraud processes. Prior to this, Kristi Shinn was with JPMorgan Chase & Co. from 1997 to July 2020, holding several leadership roles including Vice President, Global Financial Crimes Compliance Manager, where advisory support was given on BSA/AML and Sanctions processes, and Vice President, Business Control Sr. Risk Manager, overseeing a risk management team related to Credit Card Fraud Operations. Earlier positions included leading a team of 125 call center representatives in fraud prevention and managing various departments within the Credit Card Fraud Department.
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USAA
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Founded in 1922 by a group of military officers, USAA is among the leading providers of insurance, banking and investment and retirement solutions to nearly 13 million members of the U.S. military, veterans who have honorably served and their families.