USAN, Inc.
Loyd Olson's work experience begins in 1984 when they worked as a Manager in Advanced Engineering and Process Design at Rockwell International - Aircraft. Loyd then moved on to General Electric - Medical Systems in 1989, where they worked as a Regional Sales and Service Manager. In 1992, they joined MedVision as the Vice President of Business Development. In 1996, they became the Chief Marketing Officer at Fourth Shift, a position they held until 2000. From 2000 to 2001, they worked as the Chief Marketing Officer at eShare. In 2001, they became the Chief Operating Officer at Interactive Softworks, which was later acquired by USAN Inc. in 2011. Loyd continued as the Chief Operating Officer at USAN Inc. from 2011.
Loyd Olson pursued their education at the University of Wisconsin-Stout from 1979 to 1983, where they earned a Bachelor of Science degree in Manufacturing Engineering. Loyd furthered their educational journey by attending the University of Iowa in 1985 and 1986, where they obtained a Master of Business Administration (MBA) degree with a focus on Business Marketing.
USAN, Inc.
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USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with the industry’s best cloud and hybrid customer engagement solution. From traditional telephone interactions to web-based communications including chat, email and social, USAN’s portfolio of contact center applications gives businesses infinite flexibility in the way they engage customers across channels. In addition to hosted ACD, IVR, WFM, Quality Management and Agent Desktop, USAN offers back-office integration and business process automation powered by a sophisticated omnichannel rules and workflow engine. All built upon a fifth-generation, carrier-grade infrastructure that delivers the highest availability in the industry, with proven scalability to support the largest enterprises.