Max Antoine F.

Max Antoine F. is an experienced professional in workforce management, currently serving as the Manager of Workforce Management & MCO at Vancity since January 2009. In this role, Max leads a team focused on optimizing contact center technology and business processes to enhance member satisfaction. Prior to Vancity, Max held the position of Manager of Workforce Management at Citizens Bank of Canada from June 2004 to January 2009, where responsibilities included managing workforce personnel, contact center technologies, and overseeing an $11.5 million budget. Max began the career at Nordia Inc. from 2000 to 2004 as Manager of Workforce/Reporting, responsible for managing the Reporting department and the budget of four contact centers totaling $23 million. Max's educational background includes studies at Université de Montréal.