Kelsey Galeano

Kelsey Galeano is currently a Tier II Technical Support Specialist at Vecna Robotics, providing remote customer support for autonomous mobile robots while analyzing support efficiency metrics. Prior experience includes roles as a Tier I Technical Support Specialist at Planet Fitness, where Kelsey delivered customer service and resolved billing issues, and as a Tax Specialist at H&R Block, preparing a high volume of tax returns. Kelsey's background also includes project management support at Fundación Capital, assistance in refugee resettlement, university orientation leadership, and various roles in community service. Kelsey holds a Bachelor of Arts in Political Science and International Relations from the University of Massachusetts Lowell and has participated in educational programs at Per Scholas and the School for International Training.