Verint
Katie Zawerucha is a seasoned professional with over 15 years of experience in the customer engagement and analytics sector, currently serving as the Director of CX Automation GTM Strategy APAC and Customer Analytics & CX Practice Lead at Verint. Katie has a strong background in Voice Of the Customer toolsets, including expertise in Customer Feedback, Web Surveys, and Speech Analytics. Previous roles include Analytics & Insights Manager at Etihad Airways, Specialist VOC Consultant at Verint, Business Analyst at Dimension Data, and Quality Manager at BT Financial Group, showcasing a consistent focus on enhancing Customer Experience strategies and methodologies across various organizations.
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Verint
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Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.