VeriPark
Boyan Georgiev currently serves as Managed Services Manager at VeriPark since December 2019, focusing on IT operations, Azure infrastructure, and networking. Prior to this role, Boyan was Team Manager for the Microsoft Azure Identity support team at Tek Experts, where responsibilities included managing escalated operational issues and ensuring adherence to service level agreements (SLAs). Boyan also held multiple positions at Convergys from August 2013 to May 2018, including Microsoft Windows CTS Team Manager for the DACH region, where metrics for productivity and customer satisfaction were prioritized. Earlier experience includes serving as Service Desk Supervisor at Adecco, achieving recognition as Employee of the Month, and holding various technical roles. Boyan holds a Bachelor's degree in Business/Managerial Economics and a Master's degree in Business Administration and Strategic Management from Sofia University, along with a Bachelor's degree in Computer and Information Sciences from the University of Mining and Geology.
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VeriPark
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VeriPark is a global solutions provider enabling financial institutions to become digital leaders with its Intelligent Customer Experience suite. With its main offices located in the United Kingdom, Europe, Canada, United States, Asia, Africa and the Middle East, VeriPark is helping financial institutions to enhance their customer acquisition, retention and cross-sell capabilities by providing proven, secure and scalable Customer Relationship Management, Omni-Channel Delivery, Branch Automation, Loan Origination, Next Best Action (leveraging the power of Azure machine learning) solutions. VeriPark works collaboratively with clients to develop innovative technology strategies and solutions, which touch millions of people every day, and bring the promise of digital transformation to life. With the help of VeriPark's end-to-end seamless customer experience solutions, businesses get the chance to drive more engaging interactions with their customers or partners by capturing their needs, gaining personalized insights, and placing customers at the core of their digital transformation and innovation. VeriPark's solutions also enable businesses to: • enhance and automate customer services across assisted and digital channels, • increase wallet share, • satisfy customers with timely and relevant offers, • turn up cross-sell and up-sell ratios, • empower their employees with a holistic Unified Front End and 360 Single View of the Customer.