VertexOne
Carlos Ruiz is a seasoned professional in operations and billing management, currently serving as the Technical Billing Manager at SmartestEnergy since September 2023. With experience as a Client Success Manager and Business Analyst at VertexOne, Carlos has a track record in enhancing enrollment and billing processes. Previous roles include Subject Matter Expert at EC Infosystems, Quality Assurance Manager at East Coast Power & Gas, and Director of Operations and Quality Assurance at Utility Expense Reduction. Carlos has a robust foundation in database management, pricing analysis, and operational support, complemented by a degree in Web Front-End Development from New York Code + Design Academy and a CIW certification from New Horizons.
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VertexOne
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Dedicated solely to the utility industry, VertexOne is a recognized leader in customer experience solutions. VertexOne serves nearly 17 million customers for more than 150 electric, gas and water clients across North America.