Yoann Chaise

Yoann Chaise has extensive experience in customer service and operations across various industries. Currently serving as Vice President of Customer Service and Chief Experience Officer for APAC at Vestiaire Collective, Yoann has successfully defined and executed a customer care strategy tailored for the region. Previously, as Chief Customer Officer at Lazada Group, Yoann led a large team to enhance customer experience and drive customer-centric initiatives. Additional experience includes roles at Cdiscount, where Yoann spearheaded online marketplace launches and category management, and positions at Amazon, Carrefour, and Abani Trading, where early career accomplishments included business development and vendor management. Yoann holds a degree from TBS Education.