VeSync
Susan Chung is an experienced professional in customer service operations, currently working at VeSync since June 2020, where responsibilities include developing SOPs for product returns, managing customer service reporting, and collaborating with logistics and legal teams to enhance service efficiency. Previous roles include training and managing a team of representatives for the Cosori brand and developing customer service strategies at various organizations, such as Children of Light Preschool & Kindergarten and Spigen Inc. Susan holds a Bachelor of Arts in Psychology from Biola University and a certificate in Early Childhood Education from UCLA Extension.
VeSync
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Founded in 2011, VeSync was established with the goal of enriching the lives of customers across the globe by providing thoughtfully engineered consumer products designed with convenience, simplicity, practicality and value in mind. Today, Etekcity is now an international brand owner, serving a diverse e-commerce customer base in home improvement, consumer electronics, and outdoor equipment. By offering innovative, feature-rich products infused with the latest cutting edge technology and user-friendly designs, we have made tremendous strides in the e-commerce marketplace since our inception. Innovative thinking, thoughtful practicality and technological sophistication have been paramount to our continued success as a leading e-commerce brand in an extensive range of product categories. Our team is composed of bright, ambitious and creative-minded individuals with an unwavering passion for enriching the lives of those around us in new and exciting ways. While we’re an incredibly industrious bunch, we inspire our team members to be as happy and productive as possible by offering ample opportunities for growth, flexible work schedules and a casual, start-up like work environment where work and fun are not mutually exclusive. With multiple international branches and plans to expand our product outreach to physical storefront retail centers, we’re committed to becoming the world’s premier retailer of home goods and outdoor equipment. Building on better living isn’t just our slogan—it’s our promise to our valued team members too. #BuildingonBetterLiving.