Michael Gates

Michael Gates has a diverse work experience starting from 2015. Michael began their career in 2015 at McCall's BBQ and Seafood, where they worked as a Take-Out, Bus-Boy, and handled Caterings and Deliveries for a few months. In 2016, they joined Bowen Cleaners as a Customer Service Representative. In 2017, they transitioned to Executive Property Management, initially working as a Marketing Coordinator, before becoming a Property Management Assistant in 2019. At Executive Property Management, they handled tasks such as day-to-day account maintenance, liaising between homeowners and tenants, and coordinating maintenance repairs. In 2020, they joined Ubisoft as a Player Support representative, where they diagnosed and troubleshooted technical issues for multiple games while interacting with players through live web chat and email ticketing. In 2022, they joined Vic.ai as a Customer Support Specialist and later moved into the role of a Level 3 Support Engineer. At Vic.ai, they were responsible for managing the Help Center's content and improving inbound support channels.

Michael Gates attended East Carolina University from 2014 to 2018, where they obtained a Bachelor's degree in Management, with a focus on Entrepreneurship and Small Business Management.