Guillaume Caprini

Guillaume Caprini is a seasoned professional with extensive experience in system administration and customer service management. Currently serving as a Principal System Administrator at Vidéotron since October 2014, Guillaume supports and develops Genesys applications and contact center systems. Previous roles at Vidéotron include managing a team of thirty employees as an Electronic Communications Manager, overseeing performance and productivity, enhancing customer service processes, and handling escalations. Additional responsibilities involved managing communications during major incidents and leading technical support operations for an over twenty-member team. Prior experience includes providing technical support at Groupe conseil OSI and sales at Bell, along with customer service at Synergie - Contact. Guillaume holds a DEP in Computer Support from Émica, earned between 2011 and 2012.