Product Training Specialist

Job Title: Product Training Specialist

Reporting to: Product & Customer Solution Manager (Direct Sales)

Location: London, Edgware Road, United Kingdom

Job Type: Full-time

We are looking for a Product Training Specialist to join our Product Training function.

In this role, reporting to the Product & Customer Solutions Manager (Direct Sales), you will be responsible for building and delivering functional training sessions to our customers across our suite of VIOOH products. 

Working cross-functionally with other teams,  you will keep up to date across all of VIOOH’s products, new features and changes. Capitalising on our existing training materials and processes, you will work closely with the PCS Manager to define the training roadmap across major deployment projects and also create ad hoc training sessions for specific scenarios and new features.

What you'll be working on

• Deliver bespoke client training sessions, remotely or on site, with best in class presentation skills, an educational approach, and dynamic and client centric delivery
• Become an expert on our Direct Sales and Programmatic platforms, allowing you to dive deep into specific topics and recommend best practice solutions for each client
• Run or participate in discovery workshops with customers to enable you to curate each training session to fit with specific client needs
• Build detailed training agendas and slides, all tailored to suit unique customer requirements
• Work closely with the Product team to stay updated on all new upcoming features and how they work
• Report any identified platform bugs to the VIOOH Support team
• Inform PCS Manager about any change requests coming from the customers

Must Haves

• Training delivery background preferably on technical platforms
• Outstanding communication and presentation skills, and a natural enthusiasm for helping customers succeed
• Comfortable with learning and navigating complex technical platforms
• Good ability to resolve and articulate complex technical concepts and issues, and translate to non-technical teams
• Good expertise and experience with Microsoft Office suite, specifically Powerpoint
• Technological background, either via work experience, education, or self learned 
• Experience of working well in a diverse team setting 
• Highly organised, with excellent attention to detail 
• Good communication and interpersonal skills, with strong ability to build relationships
• Comfortable in a dynamic highly changeable work environment
• Ability to work to tight deadlines
• Passionate about delivering results for team mates and clients 

Nice-to-Have

• Experience in creating training materials such as training guides and/or videos, e-Learning platforms, etc.
• Knowledge of advertising technologies and processes
• Experience in change management
• Knowledge of product management best practices

Application overVIOOH

Our recruitment team will work hard to give you a positive experience throughout the process, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews through to your onboarding.

VIOOH is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.