Lye Cwan Ng

Lye Cwan Ng has over 15 years of work experience in account management, customer success, and similar roles. In 2018, they became the Manager of Customer Success at Vyond, where they helped Enterprise clients use Vyond to create engaging videos and continually strategized with the team to reduce churn and grow accounts. From 2013 to 2018, they took a career break to work on personal projects and some freelance jobs, while focusing on family in the San Francisco Bay Area. From 2011 to 2013, they were an Account Director at Equancy Influence, where they were responsible for developing strategy for client campaigns and assisting in proposal development. From 2010 to 2011, they were an Account Director at TBWA Group China, where they worked on the Absolut account and was the main contact person between the agency and the client. From 2004 to 2010, they were an Account Manager at the Catcha Group, where they headed the sales team for the JUICE and MiNT brands and built and maintained key client relationships.

Lye Cwan Ng has an education history of two degrees. Lye Cwan obtained a Bachelor's Degree in Information Technology from RMIT University from 1997 to 2001. Lye Cwan then went on to pursue a Master's Degree in Information Management & Systems from Monash University from 2001 to 2003. Additionally, they have obtained three certifications from SuccessHACKER: Certified Customer Success Manager (CCSM) Level 1 in June 2020, Certified Customer Success Manager (CCSM) Level 2 in August 2021, and Certified Customer Success Manager (CCSM) Level 1 in June 2020.