Mark Chapman

Mark Chapman is an experienced IT professional currently serving as the Director of IT Service Management at Washington University in St. Louis since April 2022. With a background as an Independent Consultant specializing in IT Service Management and Process Improvement within the healthcare sector since April 2020, Chapman previously held the position of Director of Global IT Service Management at Cushman & Wakefield from March 2019 to March 2020, where responsibilities included managing global service delivery and implementing new technologies. Prior tenure includes serving as Sr. IT Process Manager at Anthem from June 2005 to March 2019, focusing on improving organizational efficiencies, and founding Chapman Technologies, which provided executive-level IT consulting across various sectors. Mark Chapman's early career includes a Vice President role at Southside Bancshares Inc., developing IT project portfolios. Educational credentials include a Doctor of Science in Computer and Information Sciences from Ashwood University, a Master of Science in Management Information Systems, and a Bachelor of Science in Computer Science, both from Parkwood University.