Sophia Cheung

Sophia Cheung has held a variety of roles in a range of companies. In 2021, they began working as a Business Analyst for WATI. Previously, they worked as an Operations Manager for Zilingo from 2018 to 2021, where they were responsible for B2B shipments, data warehouse management, ethical and sustainability certification compliance, project product set up, and administration support for the Hong Kong office. From 2017 to 2018, they worked as a Business Project Manager and E-commerce Project Manager for GRANA, where they were responsible for working with the PMO committee to align on projects and priorities to the business, overseeing and driving projects to completion, defining and documenting business requirements, communicating and providing updates on project statuses, coordinating and directing meetings, managing the project timeline and implementation, and aligning all marketing assets and product launches. From 2014 to 2017, they worked as a Project Manager and Compliance Assistant for E-Services Group (ESG), where their responsibilities included conducting daily analysis of payments and monitoring potential fraudulent transactions, assisting in the monitoring of different transactions using payment gateway systems, analysing data to identify trends and potential risks to the business, providing legal assistance through reviewing contracts to ensure they comply with compliance regulations, and preparing set up and PSP requirement and integration. From 2013 to 2014, they worked as an English Tutor for Modern Bachelor Education Centre, where they projected their skills and English literacy ability to teach children English in a fun and energetic environment. Finally, from 2011 to 2013, they worked as a Sales Assistant for Next Group PLC.

Sophia Cheung's education history includes a Bachelor of Arts (BA) in Criminology from Coventry University, which they completed in 2013. Prior to that, they attended Elizabeth Woodville School (Previously Known as Roade Sports College) from 2004 to 2010 for their secondary education. In addition, they have obtained four certifications: Agile Requirements Foundations from LinkedIn in April 2021, Technology for Product Managers from LinkedIn in March 2021, Certified Scrum Product Owner from Scrum Alliance in March 2018, and Intermediate Mandarin from Beijing Language and Culture University in July 2013.