Wavenet
Jordan Gray is a highly experienced Senior Service Desk Analyst currently working at Wavenet since December 2024, with prior experience in similar roles at Daisy Group and a solid background in technical support and customer service. Responsibilities include mentoring junior team members, documenting processes, managing incidents and service requests, and ensuring high customer satisfaction by meeting and exceeding key performance indicators. With a rich history in technical support positions at Kings Secure Technologies, CBRE, and Xerox, as well as initial roles in customer service, Jordan possesses a comprehensive skill set in IT support and customer communication. Jordan holds a Level 3 degree in Public Services from Leeds City College.
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Wavenet
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Founded in 2000, Wavenet has grown from simple beginnings to become one of the UK’s market leaders in unified communications, business telephony, and Cyber Security solutions. Ever since our inception, we’ve always focused on providing simple, secure solutions to real business challenges – and it’s this drive to help businesses do better that sits at the heart of the Wavenet ethos. Wavenet, making your business brilliant.