Webjet.com.au
Ben Coughlin has extensive experience in customer service and operations management, having worked for companies like Webjet.com.au, Victorian Department of Health, Expedia, Omnicom, AIG, Teleperformance, and Sitel Group. With a background in digital transformation, change management, and business optimization strategy, Ben has successfully led customer service initiatives and process improvements to drive cost efficiency and customer satisfaction. Ben's roles have included Chief Customer Officer, Snr. Executive Director, Vice President of Global Operations, EMEA Regional Customer Service & Operations Manager, Director of Outsource Operations, Outsource/Procurement Manager, and Client Services Director. Ben's educational background includes a degree from Kingston University.
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Webjet.com.au
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As Australia and New Zealand's leading online travel agency, we lead the way in online travel tools and technology. We make it easy for our customers to compare, combine and book the best airfares, accommodation, holiday packages, travel insurance, car hire and activities worldwide. At Webjet, our talented team is at the heart of everything we do. We're a dynamic group of travel experts, who are passionate about helping people explore the world, and we're always striving to deliver the best possible service to our customers. A key aspect of our culture is our commitment to innovation and creativity. We're constantly looking for new and innovative ways to improve, and we encourage our team members to think differently and bring forward bold new ideas. Webjet is Australia's leading and multi-award-winning online travel service, proudly Australian-owned top 200 ASX organisation, operating for over 25 years.