WestJet
Mathew Perry currently serves as the Senior Experience Manager for Guest Engagement & Booking Channels at WestJet, overseeing strategy, design, and roadmap development. Previous roles at WestJet include Senior Manager positions in Contact Centre Planning & Delivery and Operational Support, where responsibilities included managing operational support for nine contact centre groups and a team exceeding 1,000 members. Mathew’s tenure also encompasses management of the National Sales & Service Centres and a focus on quality and speech analytics. Prior to WestJet, Mathew was the Manager of Customer Relations at a private utility company and held several managerial roles at SMART Technologies, including leading marketing operations, managing customer quality programs with significant budgets, and overseeing global customer service initiatives.
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WestJet
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The WestJet group of companies offers scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.