Frank Cerda

Frank Cerda has extensive experience in customer loyalty, outreach, and strategic management, currently serving as Sr. Manager, Customer Loyalty and Outreach at Whataburger since August 2019. Additionally, Frank holds board membership at SocialMedia.org, a community for social media leaders. Previously, Frank spent over a decade at Rackspace in various roles, including Social Media Strategist, Technical Account Manager, and Business Transformation Manager, focusing on customer advocacy and experience. Frank's career began at Frost Bank as a Training Specialist, where a strong foundation in customer service and compliance was established. Education includes studies at the University of Phoenix and Northwestern University.